Cancellation / Modification
Balujas’s Cancellation Policy
We at Balujas strive to provide you with the best possible experience while you shop with us online. You can cancel all items before they have been processed in our warehouses. This includes items purchased on sale. The refund amount will be credited back into your Balujas Credits account in the form of Cashback.
- We allow for complete Order cancellations until none of the items in your Order have been processed in our warehouse(s).
- If an Item(s) has not been purchased under any promotion, we allow you to cancel the Item(s) from your Order until the Item(s) has not been processed in our warehouse(s).
- If an Item was purchased under a promotion applicable only for that Item, we allow you to cancel the Item from your Order until the item has not been processed in our warehouse
- If an Order comprises of multiple Items bought under the same promotion, you can only Cancel your complete Order until none of the Items have been processed in our warehouse(s).
- Once your Cancellation is successful, the refund amount will be credited back into your My Balujas account in the form of cash back. This is applicable only for Non COD orders.
For specific queries, please read the FAQs below.
Can I cancel the order after it is placed?
As long as your order has not been processed, we can cancel it and refund your amount. To cancel the order go to My Orders and use cancellation self service interface or you can get in touch with Customer Care as soon as possible with your order number.
Can I modify my order after placing it?
We understand that in cases, you may want to alter the ordered size or colour option of a product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately.
When will I receive my refund for a cancelled order?
We shall process your refund immediately once your Order has been cancelled. ANY COUPONS APPLIED ON THE ORDER WILL BE REINSTATED TO YOUR BALUJAS CREDITS, any cashback used with this order will be refunded. Your refund shall only be in the form of Balujas Credits Cashback. However if you wish to have the amount refunded to your bank account please get in touch with our customer care executive at +91-11-12345678. Only Customers who have paid via Debit or Credit card can avail this option.
Why was my order cancelled? Why didn’t you send me any intimation?
This could be because either the product is out of stock or it has been rejected for quality reasons. An email is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.
Can I change the product after I have placed an order?
That’s not possible. You can either cancel the order or you can return the product and place a fresh order.